Frequently Asked Questions

Everything you need to know about shopping with Windyridge Garden Centre.

How do you ensure plants arrive in good condition?

We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage during transit. Every plant is watered thoroughly before being dispatched from our nursery.

What are your shipping rates and delivery times?

Standard delivery typically takes 3-5 working days. Shipping rates are calculated at checkout based on the size and weight of your order, with free local delivery available on orders over £50.

Do you offer a guarantee on your plants?

Yes, we offer a 12-month hardy plant guarantee. If your perennial or shrub fails to thrive despite proper care, please contact our customer service team with a photo of the plant for a replacement or store credit.

Can I return non-plant items like garden tools or pots?

Absolutely. You can return non-perishable items in their original packaging within 30 days of purchase for a full refund. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I add a gift message to my order?

Yes, you can include a personalized message at the checkout stage. We will print your message on a Windyridge gift card and include it with your delivery, ensuring no pricing information is visible.